Your journey

We start by gaining a full understanding of your situation and what you’re looking to achieve so that we can explore how we’re best able to help you. We’ll ask you to tell us about your current financial position, your assets, income, outgoings and any relevant policies, plans, investments and mortgages you have. If relevant, we’ll also discuss your attitude to risk. Just as importantly, we’ll give you plenty of time to decide if we’re right for you. We’ll explain our costs and answer any questions you have as well as explain the next steps if you do wish to proceed.

This stage of the process is always at our expense.

With your permission, when we have a good idea of your position and your objectives, we will obtain any information we feel we need from any existing providers in order to help us research possible solutions for you. We will do some detailed analysis of the options available to you before coming back with our recommendations for what would suit your specific aims and circumstances.

Dependent on the scope of the work you ask us to undertake, this stage may take some time to complete, but we will discuss anticipated timescales with you at the outset.

If you decide to proceed with our recommendations, we will take care of as much of the administration as possible. The implementation might consist of a single matter dealt with in one go, or a project that consists of action spread over a longer period of time, depending on whether we’re organising a mortgage, protection plan, equity release products, investment, pension, or a combination of more than one of those things.

Ensuring that your arrangements remain the most suitable for your life and goals is essential as your life and the wider world changes. We are here to help ensure you stay on track to your long-term goals.

Our ongoing services will be tailored to your level of need. Whether you opt for annual reviews or more regular check-ins, our meetings are a chance for you to tell us about any changes in your life or goals that might mean we need to revisit your arrangements. Of course, however regularly we plan your reviews, we’re always on the end of the telephone or email should you need our help and support in between.